Refund policy

Last updated: 08/09/2026

At Label Apparel, we want you to be completely satisfied with your purchase. If something isn't right, this policy explains how returns and refunds work.

1. Return Eligibility

You may return an item within 30 days of the delivery date, provided that:

• The item is unused, unworn, and in its original condition
• Original tags and packaging are intact
• You have proof of purchase (order confirmation or receipt)

Please note: for hygiene and safety reasons, certain items (e.g. safety footwear that has been worn, or items marked as final sale) may not be eligible for return unless faulty.

2. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of delivery. We will offer a full refund, replacement, or repair at no additional cost, including return postage.

3. How to Start a Return

1. Email us at label.apparel@outlook.com or use the returns form on our website with your order number
2. We will confirm eligibility and provide return instructions
3. Pack the item securely with proof of purchase
4. Send it to the address provided by our team

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you of approval or rejection
• Approved refunds are issued to your original payment method within 5–10 business days
• Original shipping charges are non-refundable unless the return is due to our error (faulty/incorrect item)

5. Return Shipping Costs

• Customers are responsible for return shipping costs on non-faulty returns (e.g. change of mind)
• We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit

6. Exchanges

If you'd like a different size or colour, please request a return for a refund and place a new order, or contact us directly to arrange an exchange where stock allows.